juan563 Privacy Policy

1Introduction

This Privacy Policy is issued by juan563 (referred to herein as "juan563," "we," "us," or "our") and applies to all personal data collected, processed, and stored in connection with your use of the juan563 platform, accessible at juan563.net (the "Platform"). This policy applies to all registered players, prospective players, and visitors to the Platform.

juan563 is committed to protecting the privacy and personal data of all users in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We act as the data controller in respect of your personal data and are responsible for ensuring that your data is processed lawfully, fairly, and transparently.

2Personal Data We Collect

2.1 Registration & Account Data

When you register an account on juan563, we collect the following information that you provide directly:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address (including barangay, city/municipality, and province)
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred currency and language settings

2.2 Identity Verification (KYC) Data

As required by our regulatory obligations, we may collect copies of the following identity documents when you complete KYC verification or when requested during a withdrawal review:

• Government-issued photo identification (Philippine passport, driver's licence, SSS ID, GSIS ID, PhilSys National ID, PRC ID, or Voter's ID)
• Proof of address (utility bill, bank statement, or government document issued within the last three months)
• Selfie photograph for biometric verification purposes
• Proof of source of funds, where applicable under AML obligations

2.3 Financial & Transaction Data

We collect data relating to all financial transactions conducted through your juan563 account, including:

• Deposit and withdrawal amounts, dates, and methods (GCash number, Maya wallet, bank account details, USDT wallet address)
• Transaction reference numbers and processing status
• Bonus and promotion redemption history
• Account balance history

2.4 Gaming Activity Data

We collect detailed records of your gaming activity on the Platform, including:

• Games played, wager amounts, and game outcomes
• Session duration and frequency of play
• Responsible gaming tool settings and usage (deposit limits, self-exclusion requests)
• Bonus wagering progress and status

2.5 Technical & Device Data

When you access the Platform, we automatically collect certain technical data about your device and connection:

• IP address and approximate geolocation (to verify geographic eligibility)
• Device type, operating system, and browser type
• Session timestamps and page interaction data
• Referring URL and navigation path through the Platform

3How We Collect Your Data

juan563 collects your personal data through the following means:

3.1 Direct Collection

Data you provide to us directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or complete any form or survey on the Platform.

3.2 Automated Collection

Data collected automatically through cookies, web beacons, and similar tracking technologies as you interact with the Platform. This includes session data, page views, click paths, and device information. Please refer to Section 7 for full details on our use of cookies.

3.3 Third-Party Sources

In limited circumstances, juan563 may receive personal data about you from third parties, including:

• Payment processors such as GCash, Maya, BPI, BDO, and UnionBank, in connection with processing your transactions
• Identity verification service providers used to assist with KYC compliance
• Fraud detection and anti-money laundering screening services
• Analytics and security service providers that help us operate the Platform safely

4How We Use Your Personal Data

juan563 uses the personal data we collect for the following purposes:

1. Account Management: To create, maintain, and manage your player account, including processing your login, account settings, and preferences.
2. Transaction Processing: To process your deposits, withdrawals, and any other financial transactions on the Platform, and to maintain accurate financial records.
3. Identity Verification & Fraud Prevention: To verify your identity, confirm you meet the minimum age requirement of 21 years, detect and prevent fraud, money laundering, and other illegal activity, and to comply with our KYC and AML obligations.
4. Customer Support: To respond to your enquiries, resolve disputes, and provide ongoing technical and account support through live chat, email, Messenger, and Viber.
5. Regulatory Compliance: To meet our legal and regulatory obligations, including reporting obligations to the appropriate Philippine authorities.
6. Responsible Gaming: To monitor your gaming patterns and account activity for indicators of problem gambling, and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
7. Platform Improvement: To analyse usage patterns, improve Platform performance, develop new features, and conduct internal research and analytics.
8. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
9. Security: To detect and respond to security threats, unauthorised access attempts, and technical vulnerabilities affecting the Platform.

5Legal Basis for Processing

Under the Data Privacy Act of 2012, juan563 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under our Terms and Conditions, including operating your account and processing transactions.
• Legal Obligation: Processing required to comply with our legal and regulatory obligations, including KYC, AML, responsible gaming mandates, and reporting requirements.
• Legitimate Interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and analytics, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, in particular for optional marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6Data Sharing & Disclosure

6.1 Authorised Third-Party Service Providers

juan563 may share your personal data with carefully selected third-party service providers who assist us in operating the Platform and delivering our services. These include:

• Payment processors and e-wallet providers (GCash, Maya, BPI, BDO, UnionBank, Metrobank, Coins.ph) for transaction processing
• Game content providers (Pragmatic Play, PG Soft, Evolution Gaming) who may receive session data necessary to deliver their games
• Identity verification and KYC technology providers
• Cloud hosting and infrastructure providers who store Platform data on secured servers
• Customer support platform providers who host our live chat system
• Analytics service providers who help us understand Platform usage patterns

All third-party service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law. They are not permitted to use your data for their own purposes.

6.2 Legal & Regulatory Disclosure

juan563 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or regulatory direction. This includes mandatory reporting obligations under Philippine AML and counter-terrorism financing laws.

6.3 No Sale of Personal Data

juan563 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes, under any circumstances.

7Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and store certain preferences or session information. juan563 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session management cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Store your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymised data about how visitors use the Platform to help us identify performance issues and improve the user experience.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These are not used to sell your data to advertisers.

7.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or access certain features.

8Data Security

juan563 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis
• Multi-factor authentication for all internal systems that process player data
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists
• Incident response procedures to detect, contain, and report any data security breach in accordance with applicable legal requirements

9Data Retention

juan563 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any event for the minimum periods required by applicable law. Our standard retention periods are as follows:

• Account & Registration Data: Retained for the duration of your account plus a minimum of five (5) years following account closure, as required by Philippine gaming and AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the end of the business relationship.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction.
• Technical & Device Data: Retained for up to thirteen (13) months for analytics and security purposes.
• Marketing Preferences: Retained until you opt out, after which your opt-out status is retained for suppression purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

10Your Data Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by juan563:

• Right to be Informed: The right to know what personal data we hold about you and how it is being used. This Privacy Policy fulfils that obligation.
• Right of Access: The right to request a copy of the personal data juan563 holds about you. We will provide this within thirty (30) days of a verified request.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most of your account information directly through your account settings page.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to processing based on our legitimate interests, including direct marketing. You can opt out of marketing communications at any time through your account settings or by contacting support.
• Right to Data Portability: The right to receive a copy of the personal data you have provided to juan563 in a structured, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Privacy Officer at [email protected] with the subject line "Data Rights Request." We may request proof of identity before processing your request to protect against unauthorised access to your data.

11Children's Privacy

juan563 is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. The Platform employs active age verification measures during the registration process to prevent underage access.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on juan563 without your knowledge, please contact us immediately at [email protected].

12Marketing Communications

With your consent, juan563 may send you promotional communications about bonuses, new games, special events, and platform updates via email, SMS, Viber, or Messenger. We will only send marketing communications to players who have explicitly opted in to receive them.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email you receive from juan563
• Updating your communication preferences in your account settings
• Contacting our support team at [email protected] and requesting to be removed from our marketing list

Please note that opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts. These communications are necessary for the operation of your account and cannot be disabled.

13Third-Party Links

The juan563 Platform may contain links to third-party websites, including game provider information pages or payment processor portals. These third-party websites have their own privacy policies, which are independent of this Privacy Policy. juan563 is not responsible for the privacy practices, content, or data security of any third-party website.

We strongly recommend that you review the privacy policy of any third-party website you visit before providing any personal information to that site.

14Changes to This Privacy Policy

juan563 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our services. When we make material changes to this policy, we will notify registered players via email to the address on file and/or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this policy reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how juan563 is protecting your personal data. Your continued use of the Platform following any changes constitutes your acceptance of the updated Privacy Policy.

The current version of this Privacy Policy is always available at juan563.net/privacy-policy.

15Contact Our Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way juan563 handles your personal data, please contact our Data Privacy Officer through any of the following channels:

• Email: [email protected] (Subject: "Privacy Policy Enquiry" or "Data Rights Request")
• Live Chat: Available 24/7 directly on the juan563 Platform
• Messenger & Viber: Via our official juan563 social channels
• Response Time: We aim to respond to all privacy-related enquiries within five (5) business days

Our support team is fluent in both English and Tagalog and available around the clock, including Philippine public holidays — whether you are based in Manila, Cebu, Davao, Quezon City, or anywhere else in the archipelago.

If you are not satisfied with our response to a data rights request or privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.