juan563 Terms & Conditions

1Acceptance of Terms

By accessing, browsing, registering an account on, or using any part of the juan563 platform located at juan563.net (hereinafter referred to as "the Platform," "juan563," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using the Platform and, if applicable, close your account by contacting our support team. Continued use of the Platform after any amendment to these Terms constitutes your acceptance of the revised Terms.

2Eligibility

2.1 Minimum Age Requirement

juan563 is strictly an adult gaming platform. You must be at least twenty-one (21) years of age to register an account, make a deposit, place a wager, or participate in any promotion offered by juan563. This age restriction is mandated by applicable Philippine gaming regulations and is non-negotiable under any circumstances.

2.2 Geographic Eligibility

The Platform is operated for use within the Philippine market. By registering an account, you represent and warrant that you are accessing the Platform from a jurisdiction in which online gaming is lawful and that you are not subject to any personal restriction, court order, or self-exclusion program that would prohibit your participation.

2.3 Capacity to Contract

You represent that you have full legal capacity to enter into a binding agreement, that you are not acting under duress or undue influence, and that your participation in gaming activities on juan563 is entirely voluntary and for entertainment purposes only.

3Account Registration

3.1 Single Account Policy

Each individual may register only one (1) account on juan563. The creation of multiple accounts, whether under the same name, different names, shared devices, shared IP addresses, or shared payment methods, is strictly prohibited. juan563 uses automated and manual detection systems to identify duplicate accounts. Where duplicate accounts are identified, all associated accounts will be suspended, and any balances, pending withdrawals, or bonus funds will be voided.

3.2 Accuracy of Registration Information

You are required to provide accurate, complete, and truthful information during the registration process, including your full legal name, date of birth, residential address, mobile number, and valid email address. You are responsible for keeping this information current. juan563 is not liable for any loss arising from inaccurate or outdated account information provided by you.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party. Any activity conducted through your account is deemed to have been authorised by you. If you suspect unauthorised access to your account, you must notify juan563 support immediately.

3.4 KYC Verification

juan563 is required to conduct Know Your Customer (KYC) verification for all accounts. You may be required to submit one or more of the following documents at any time: a valid government-issued photo ID (such as a Philippine passport, SSS ID, driver's licence, or PhilSys National ID), a proof of address document issued within the last three months, and in certain cases, proof of source of funds. Failure to provide requested verification documents within the stated timeframe may result in the suspension of withdrawal privileges or account closure.

4Deposits & Withdrawals

4.1 Accepted Payment Methods

juan563 accepts deposits and processes withdrawals via GCash, Maya, BPI, BDO, UnionBank, Metrobank, USDT, Coins.ph, and 7-Eleven cash-in. Available payment methods may vary and are subject to change. The currency of all transactions on the Platform is Philippine Peso (PHP / ₱) unless otherwise stated for cryptocurrency transactions.

4.2 Minimum and Maximum Limits

Minimum and maximum deposit and withdrawal amounts are published on the Cashier page of the Platform and may vary by payment method. These limits are subject to change at juan563's discretion, and players will be notified of material changes via the Platform or email.

4.3 Withdrawal Processing

Withdrawals to GCash and Maya wallets are processed as a priority and typically reflect within minutes for fully verified accounts during standard processing hours. Bank transfer withdrawals may take one (1) to three (3) business days depending on the receiving institution. All withdrawal requests are subject to a review process to ensure compliance with these Terms and applicable anti-money laundering obligations.

4.4 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• Your account must be fully verified (KYC completed) before the first withdrawal is processed.
• Deposit amounts must have been wagered at least once before withdrawal is permitted, unless the deposit was made using a payment method subject to a specific withdrawal restriction.
• Bonus funds and winnings derived from bonus funds are subject to separate wagering requirements as described in Section 5.
• juan563 reserves the right to request additional documentation for withdrawals exceeding threshold amounts as required by anti-money laundering regulations.

4.5 Anti-Money Laundering

juan563 maintains robust anti-money laundering (AML) and counter-terrorism financing (CTF) controls in accordance with applicable Philippine law. We are required to report suspicious transactions to the appropriate authorities. Funds deposited on the Platform must originate from legitimate sources owned by the registered account holder.

5Bonuses & Promotions

5.1 General Bonus Terms

juan563 offers a range of bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prize pools. All bonuses are subject to the specific terms and conditions published alongside each offer, which supplement and in case of conflict take precedence over these general Terms in respect of that specific bonus.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, bonus funds credited to your account must be wagered a minimum number of times (the "wagering requirement") before any associated winnings may be withdrawn. The applicable wagering requirement and any game contribution weightings will be clearly stated in the promotion terms. Placing wagers in excess of ₱500 per round while an active bonus is in play may, at juan563's discretion, result in the forfeiture of the bonus and associated winnings.

5.3 Bonus Expiry

All bonuses are subject to an expiry period, which will be stated in the relevant promotion terms. Bonus funds and associated winnings that remain subject to uncompleted wagering requirements at the time of expiry will be removed from your account automatically. Expired bonuses cannot be reinstated.

5.4 Bonus Abuse

juan563 reserves the right to void bonuses, cancel pending withdrawals, and close accounts where it determines, in its reasonable discretion, that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: claiming the same offer multiple times, using low-risk wagering strategies to complete wagering requirements, exploiting technical errors to obtain unintended bonus credits, and collusion with other players to manipulate promotion outcomes.

5.5 juan563's Discretion

juan563 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. juan563's decision on all matters relating to promotions and bonuses is final and binding.

6Game Rules & Fair Play

6.1 Game Availability

The availability of specific games on the juan563 platform may vary and is subject to change. Games may be temporarily unavailable due to maintenance, provider licensing restrictions, or regulatory requirements. juan563 is not liable for any loss arising from the temporary or permanent unavailability of a game.

6.2 Random Number Generation

All juan563 slot games and electronic table games use certified Random Number Generator (RNG) systems supplied by licensed game providers including Pragmatic Play, PG Soft, and Evolution Gaming. RNG systems are independently audited to ensure fairness and compliance with applicable standards. Live dealer games are conducted by trained dealers in licensed studio environments and streamed in real time.

6.3 Malfunction Policy

In the event of a game malfunction, system error, or communication failure during a game round, the affected round may be declared void and any wager placed during that round will be refunded to your account balance. juan563 is not liable for any loss arising from a game malfunction that is outside our reasonable control, including failures of third-party game providers.

6.4 Bet Cancellation

Once a wager has been confirmed and accepted by the Platform, it cannot be cancelled or amended by the player. juan563 reserves the right to cancel or void any bet that was placed due to a manifest error in odds, game configuration, or pricing caused by a system error or human error.

7Prohibited Conduct

The following conduct is strictly prohibited on the juan563 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, voiding of all balances and pending withdrawals, and where applicable, referral to law enforcement authorities:

• Using automated software, bots, scripts, or any artificial intelligence tool to place wagers, manipulate game outcomes, or gain an unfair advantage.
• Colluding with other players, dealers, or employees of juan563 to manipulate game outcomes.
• Exploiting software bugs, glitches, or technical errors to obtain credits, bonuses, or winnings that would not otherwise be available.
• Engaging in fraudulent chargebacks or payment disputes with juan563's payment processors in bad faith.
• Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
• Impersonating another person or providing false identification documents during the KYC verification process.
• Accessing the Platform from a jurisdiction in which online gaming is prohibited by law.
• Allowing a person under the age of 21 to access or use your juan563 account.
• Engaging in harassment, abuse, threatening behaviour, or discriminatory conduct directed at juan563 staff or other players via live chat, email, or any other communication channel.

8Intellectual Property

All content on the juan563 platform, including but not limited to the juan563 name and logo, website design, graphics, text, software, game interfaces, promotional materials, and all other intellectual property, is owned by or licensed to juan563 and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without the prior written consent of juan563.

Game content provided by third-party game providers, including Pragmatic Play, PG Soft, and Evolution Gaming, is the intellectual property of the respective providers and is subject to their respective licensing terms.

9Privacy & Data

juan563 collects, processes, and stores personal data in accordance with our Privacy Policy, which is available at juan563.net/privacy-policy. By using the Platform and registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

juan563 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of data transmission or storage is completely secure, and juan563 cannot guarantee the absolute security of information transmitted to or stored on the Platform.

juan563 does not sell, rent, or share your personal data with third parties except as required to process payments, comply with legal obligations, or as described in the Privacy Policy.

10Responsible Gaming

juan563 is committed to promoting responsible gaming practices among all players on the Platform. We provide the following tools to help you manage your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Set alerts to notify you after a defined period of continuous play.
• Cooling-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days by contacting our support team.
• Self-Exclusion: Permanently or temporarily exclude yourself from the Platform at any time. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

If you believe your gaming is causing harm to yourself or others, we strongly encourage you to use our self-exclusion tools and seek assistance from professional support services. Gambling should always remain a form of entertainment — not a source of income or a coping mechanism.

For more information on responsible gaming, please visit our Responsible Gaming page.

11Limitation of Liability

To the fullest extent permitted by applicable law, juan563, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to loss of revenue, loss of profits, loss of data, loss of goodwill, or service interruption.

juan563's total aggregate liability to you in connection with any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you to your juan563 account in the thirty (30) days immediately preceding the event giving rise to the claim.

juan563 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the fullest extent permissible under applicable law.

12Account Suspension & Termination

12.1 Suspension by juan563

juan563 reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, where juan563 reasonably determines that: (a) you have breached any provision of these Terms; (b) your account activity presents an unacceptable risk of fraud or money laundering; (c) you have failed to complete required KYC verification; or (d) your continued use of the Platform conflicts with any applicable legal or regulatory obligation.

12.2 Effect of Termination

Upon account closure, any genuine real-money balance remaining in your account (excluding bonus funds and winnings subject to unfulfilled wagering requirements) will be refunded to your registered payment method, subject to the completion of any outstanding verification requirements and deduction of applicable fees.

12.3 Voluntary Account Closure

You may close your account at any time by contacting juan563 customer support. Voluntary account closure requests will be processed within five (5) business days. Any remaining real-money balance will be processed for withdrawal to your registered payment method in accordance with our standard withdrawal procedures.

13Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first contact juan563's customer support team to seek an informal resolution. juan563 commits to responding to all formal dispute submissions within ten (10) business days.

If a dispute cannot be resolved informally within thirty (30) days, either party may pursue resolution through the appropriate courts or regulatory bodies of competent jurisdiction in the Philippines.

14Amendments to These Terms

juan563 reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes to these Terms will be communicated to registered players via email notification to the address on file and/or a prominent notice on the Platform at least seven (7) days prior to the changes taking effect, unless immediate amendment is required by law or regulation.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may close your account by contacting our support team.

The most current version of these Terms is always available at juan563.net/terms-conditions. We recommend reviewing this page periodically to stay informed of any changes.

15Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact the juan563 support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the juan563 platform
• Messenger & Viber: Via our official juan563 social media channels
• Average Response Time: 3–5 minutes via live chat; within 24 hours via email

Our support team is fully bilingual in English and Tagalog and is available around the clock, including Philippine public holidays. Whether you are in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, help is always close by.